Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages, which we use to keep track of what you have in your basket, and to remember you when you return to our site. So what are they and why do we use them?

What cookies do we use?

We use Analytics software such as Google Analytics and Facebook Pixel to analyse the use of our website.

  • HotJar

The Heritage Wardrobe Company use Hotjar in order to better understand our users’ needs and to optimise our service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How do I disable cookies?

To fully disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found here.

If you do not wish for data from your user journey to be recorded by Facebook Pixel, you can disable it by clicking here.

Information collected

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details. However, it is used solely for marketing purposes.