Skip to main content

Cookie Policy

The Heritage Wardrobe Company Cookie Policy

What are cookies?

Cookies are small files that are sent from websites to users’ computers and store the user’s information to optimise a company’s site, make visiting the site again easier, and sending ads.

What Cookies Does The Heritage Wardrobe Company use?

Category 1 – Strictly Necessary Cookies

These cookies are vital to enable you to browse around our website and use its features. Without these cookies, services like using our contact page cannot be provided.

Category 2 – Performance Cookies

These cookies collect information about how you use our website, including which pages you go to most. This data will help optimise our website and make it easier for you to navigate. These cookies are also used to let affiliates know if you came to our website from an affiliate and of your visit resulted in the use or purchase of a service from us, including details of the product or service e purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 – Functionality Cookies

These cookies allow our website to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect with not personally identify you, and they cannot track your browsing activity on other websites.

Category 4 – Third Party Cookies

In some case we also use cookies provided by trusted third parties. We’ve outlined below details of the third party cookies you may encounter through this site.

Third party cookies are used to track and measure usage of this site. We use data to understand how users interact with the website and use this to produce engaging content and to improve the overall experience of the website. These cookies may track things such as how long you spend on the website, the pages you visit and the actions you take – for example, if you watch a video or submit a contact form.

Google Analytics: The Heritage Wardrobe Company use Google Analytics to track and measure the usage of the site. We use these cookies to track how users engage with our website and its content, and use this data to enhance our website and to improve your onsite experience. For further details, please visit the following links from Google.

Hotjar: The Heritage Wardrobe Company use Hotjar in order to better understand our users’ needs and to optimise our service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Facebook Pixel: We have enabled ‘Maximum’ data-sharing with Facebook to help improve the relevance of adverts shown to users based on customer data. Customer’s personal information (name, location, email address, phone number, and browsing behaviour on our website) is used to create lookalike audiences on Facebook’s network. This means that this website uses Facebook’s Conversions API and pixel. Using the customer’s web browser, data is shared directly with LinkedIn’s servers. This data can’t be blocked by browser-based ad blockers.

What do we use the cookies for?

Authentication – If you are signed in to our website, cookies help us show you the right information and personalize your experience.
Security – We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our user agreement.
Preferences, features, and services – Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our site more easily. They also provide you with features insights and customized content.
Advertising – We may use cookies to show you relevant advertising on and off our site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (E.g. made a purchase or contacted us) on the advertiser’s site. Similarly, our partners may use a cookie to determine whether we’ve shown an ad, and how it performed or provide us with information about how you interact with ads. We may also work with a partner to show you an ad on or off our site, such as after you’ve visited a partners site or application.

Controlling Cookies

You have a choice over the use of cookies as described in this Policy. If you would rather we don’t use Heritage Wardrobe Company Cookies when you visit us, click here for how to configure your browser settings to reject cookies.

Please keep in mind that without cookies, you may not have access to certain features on the site, including access to any profiles or accounts and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to our site.

Disabling Cookies

To fully disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found here.
If you do not wish for data from your user journey to be recorded by Facebook Pixel, you can disable it by clicking here.

More Information

We hope the above cookie policy has clarified things for you however if you’re still unsure of whether you need cookies enable or not, it’s usually safer to leave them enables in case it affects your experience and features your use on our website. If you’d like to find out more information or you have any questions then you can get in touch with us via one of our preferred methods.

Phone:  020 3355 8575